Order Processing & Shipping – Ice Jewelry
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Order Processing & Shipping

Covid-19 Update from our team

We are in this together. As we work diligently to bring you beautiful curated jewelry, provide the best prices and get the product to you in a timely manner, we also want to ensure safety of our customers, team and partners during this time. We continue to evaluate and take all necessary measures, monitor and adjust precautions as needed. Our dedicated team and partners are working remotely and ensuring all orders are fulfilled and delivered as quickly and with as few interruptions as possible. Each product page has an estimated time of shipping. 

Delivery Timeframes

Standard Delivery
  • We are now offering complimentary US standard delivery (5-7 business days) for orders over $150.

2-Business Day Delivery

  • All Made To Order Engagement and Wedding items are crafted by hand and to order and ship within 7-14 business days of purchase. 
  • Custom jewelry items take 4-6 weeks from conception to delivery depending on the intricacy and detail of the design. To learn more about our custom design process click here.

Overnight Delivery

  • Overnight delivery service is available for all in-stock items. 
  • All orders over $10,000 USD ship via complimentary overnight delivery.

International Delivery

  • We are currently only offering international delivery to Canada. International shipping to Canada is available and includes taxes and duties at checkout.

Order Cutoffs

The cutoff time for processing and shipping is as follows:

  • Orders for in-stock items placed by 12:00pm PT Mon-Fri will ship within 2 business days
  • Orders for in-stock items placed after 12:00pm PT will ship within 3 business days
  • In-stock orders placed over the weekend will begin processing on the following business day, and will be shipped within 2 business days
  • Made To Order items are crafted by hand and will ship within 7-14 business days.

Signature Requirement

  • Orders over $400 USD, Made To Order Jewelry, Engagement and Wedding pieces may require a signature upon delivery.